FAQs

Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, and services.

 

What countries do you ship to?

We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, EU countries, and selected countries in Asia and South America. If your country isn’t listed, please contact us at support@novexelite.com.

 

How long will my order take to arrive?

  • Standard Shipping: 7-12 business days
  • Processing times are 1-2 business days. Please note that delivery times may vary depending on your location.

 

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment. Or track here

 

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

 

How can I contact customer support?

For any questions or concerns, feel free to reach out to us: